Refund and Cancellation Policy
Last updated: 13 October 2026
1. Our Approach
At My Power Learning Hub, we want every learning experience to be worthwhile. This policy explains how cancellations, refunds and rescheduling are handled for our digital training sessions, online workshops and creative learning experiences.
Nothing in this policy limits any consumer rights you may have under applicable South African law.
2. Digital Training Sessions and Workshops
Our online training sessions and workshops are delivered on scheduled dates and times. Please check the session details before completing your purchase.
Once your booking is confirmed, you will receive the relevant session information and joining instructions where applicable.
3. Cancellation by a Customer
If you can no longer attend a session, please contact us as soon as possible at storm@heartsoulhub.com.
Where reasonable notice is provided, we will consider requests to transfer your booking to another available session or arrange an alternative, where possible.
Refund requests will be assessed fairly, taking into account the circumstances, the timing of the request, the nature of the service and applicable consumer protection requirements.
Any applicable statutory cancellation or cooling-off rights will be respected.
4. Missed Sessions
If you are unable to attend a session and have not contacted us beforehand, please get in touch so that we can discuss the available options.
A missed session does not automatically guarantee a refund or a place in another session. Any request will be considered on its individual circumstances and subject to applicable law.
5. Cancellations or Changes by My Power Learning Hub
If we need to cancel a session, we will notify registered participants as soon as reasonably possible.
Depending on the circumstances, participants will be offered a suitable alternative date or a refund for the cancelled session.
If we need to reschedule a session, we will communicate the revised date and time. If the new arrangement does not suit you, please contact us to discuss an appropriate solution.
6. Refund Processing
Where a refund is approved or required by law, it will generally be processed using the original payment method where possible.
The time it takes for the funds to reflect may depend on the payment provider or financial institution. Any legally required refund deadlines will apply.
7. Digital Materials and Other Products
If My Power Learning Hub offers downloadable resources, recordings or other digital products, refund requests will be considered in accordance with the product description, the circumstances of the request and applicable consumer protection law.
Nothing in this policy excludes remedies available where a product or service is not supplied as agreed or where the law provides a right to a refund.
8. How to Request a Refund
To request a cancellation, transfer or refund, please email:
Email: storm@heartsoulhub.com
Please include:
- Your full name.
- Your order number, if available.
- The name and date of the session or product.
- A brief explanation of your request.
We will review your request and respond as soon as reasonably possible.
9. Contact Us
If you have any questions about this policy, please contact My Power Learning Hub at storm@heartsoulhub.com.
Thank you for choosing My Power Learning Hub. We appreciate the opportunity to be part of your learning journey.