Privacy Policy

Last updated: 13 October 2026

1. Introduction

Welcome to My Power Learning Hub. We respect your privacy and are committed to protecting your personal information in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act (POPIA).

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, purchase a training session or workshop, or contact us.

2. Information We Collect

Depending on how you use our website, we may collect the following information:

Personal details, such as your name and surname.
Contact information, including your email address and telephone number.
Order and transaction details relating to training sessions, workshops and other purchases.
Billing information required to process your order.
Account details if you choose to create a customer account.
Information you provide when contacting us or submitting an enquiry.
Technical information, such as your IP address, browser type and website usage data.

We only aim to collect information that is reasonably necessary for the purposes described in this policy.

3. How We Use Your Information

We may use your personal information to:

Process and manage orders and payments.
Confirm bookings and communicate session details.
Provide access information for online training sessions.
Respond to enquiries and provide customer support.
Manage customer accounts and order records.
Improve our website, services and learning experiences.
Send promotional communications where permitted by law and, where required, with your consent.
Meet applicable legal, accounting and regulatory obligations.

4. Online Payments

Payments made through our website are processed using third-party payment service providers, including Yoco where applicable.

Payment providers may process information necessary to complete and verify transactions. Your payment information is handled in accordance with the relevant provider’s privacy and security practices.

We do not intend to store complete payment card details on our website.

5. Sharing of Personal Information

We do not sell your personal information.

We may share relevant information with trusted third parties where necessary to operate our website and provide our services. These may include:

Payment processing providers.
Website hosting and technical service providers.
Website tools and plugins necessary to operate our online shop.
Online meeting or learning platforms used to deliver training.
Professional advisers or authorities where required by law.

We aim to ensure that personal information is shared only where reasonably necessary and that appropriate safeguards are applied.

6. Cookies and Website Technology

Our website may use cookies and similar technologies to support essential functions, remember shopping cart contents, maintain customer sessions and improve website performance.

Some cookies may be used by third-party services integrated into our website.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the online shop.

7. Protecting Your Information

We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order management, customer support, accounting, legal compliance and resolving disputes.

Certain records may need to be retained for periods required by applicable law.

When information is no longer required, we will take reasonable steps to delete, destroy or anonymise it, where appropriate and legally permitted.

9. Your Privacy Rights

Subject to applicable law, you may have the right to:

Request access to personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Request deletion of personal information where legally appropriate.
Object to certain processing of your information.
Withdraw consent where processing relies on your consent.
Object to direct marketing communications.

To exercise these rights, please contact us using the details provided below. We may need to verify your identity before responding to a request.

You also have the right to lodge a complaint with the Information Regulator of South Africa where appropriate.

10. Third-Party Websites and Services

Our website may contain links to third-party websites or use external services to deliver training, process payments or provide other features.

Those services operate under their own privacy policies. We encourage you to review their policies before providing personal information directly to them.

11. Children’s Privacy

Our website and learning activities are not intended to collect children’s personal information unnecessarily. Where services are offered to children, we will take appropriate steps to handle their personal information in accordance with applicable law.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services or legal obligations.

The latest version will be published on this page, together with the date of the most recent update.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

My Power Learning Hub

Email: storm@heartsoulhub.com

Please use the subject line “Privacy Policy Enquiry” so that we can identify your request.

Thank you for trusting My Power Learning Hub with your information.